Most Frequently Asked Questions...

1. Why is there water leaking from my aircon's fan coil unit?
This is because water is not drained out from the drainage pipe or water is being trapped in the pipe which is blocked by dirty particles. Please contact qualified service technician to attend to your air-con.

2. Why is my aircon's fan coil unit not cold?

• Air filter dirty.
• Object blocking the air inlet/outlet of the indoor/outdoor units.
• Temperature set too high.
• Windows and doors are opened.
• Airflow direction is not appropriately set.
• Remote controller is not in the cooling mode.
• Parts may be faulty.

3. Why is my aircon's fan coil unit noisy?
The blower of the air conditioner may be dirty. Please contact qualified service serviceman to service your air-con.

4. Why does the aircon's fan coil unit produces weird smell?
This is due to the smell of the room, furniture, or cigarettes being absorbed into the unit and is discharged together with the airflow. Please contact qualified serviceman to service your air-con in the event the air conditioner produce foul odor.

5. Why is the aircon's fan coil unit still operating when the compressor is not?
When the room temperature has reached its set temperature by the remote controller, the Condenser will stop operating. It will assume operation once the temperature rises.

6. What should I do if my remote controller is faulty?
You can purchase another remote controller, simply call us at 96341056 ALAN LAU / 92716763 SAM, from 9am - 6pm (Mon-Fri) and 9am - 3pm (Sat). The estimated cost is $120 - $150 each piece depending on brands and models. Should the remote controller requires only repairing, the estimated charges are between $20 - $60. Otherwise, checking is free.

7. Am I able to perform my own steam cleaning?
It is not advisable. Since there's a lot of dismantling to do, it is better to get a professional help. When steam flushing is not done properly, several problems may occur.

8. What will happen if I do not do any servicing?
The life span of the air conditioner will be shortened, coolness decreased noticeably and water leaking problems often occur. Your electricity consumption suddenly increased due to inefficient usage and if this continues for long time, the whole aircon system may break down to beyond repair status. It may cost you even more to replace the whole system after seriously damaged.

9. What does General Servicing cover?
Wash the front panel (cover), air filter, drain pan and fan rotor with water, clearing the drainage pipe thoroughly and check the operating condition & temperature.

10. How can we maintain the air-conditioner on our own?
You can perform cleaning of the air filter and the outside panel every 2 weeks.

11. Why does water drip from the compressor?
It is normal for water to drip from the Condenser Unit as condensation takes place when the warm air surrounds the piping connection.

12. Why do I need to install the drain tray?
Drain tray is install so as to prevent condensing water from dripping. It is installed under the outdoor unit. The water is then channeled to the nearest toilet or floor trap via PVC piping.

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Comments (4)

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written by Jonathan, May 04, 2010

loads of copy and paste craps

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thanks
written by senthil, April 15, 2010

thanks for this information.i will request for drawings can you attached the parts of aircon

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Thanks...
written by Sim Wong foo, February 14, 2009

Thanks a lot! CHeers!

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written by Jason Sim, February 14, 2009

This is interesting, thanks for the detailed information... will try out Jia He's services one day...

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